Frequently Asked Questions
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1. General
We offer a wide range of furniture including sofas, beds, dining sets, wardrobes, office furniture, outdoor furniture, and custom-made solutions designed to suit both residential and commercial spaces.
Yes, we provide custom-made furniture. You can work with our design team to create pieces tailored to your specific dimensions, materials, and style preferences. Please contact our customer service or visit our showroom to discuss your project.
2. Orders & Shipping
You can place an order through our website by adding items to your cart and checking out securely. Alternatively, you can visit our physical store, call our sales team, or email us with your requirements. For custom orders, please contact our customer support for assistance.
We offer free standard shipping on orders over a certain amount (e.g., $500). For orders below that, a flat shipping fee applies. Some large items may incur additional delivery charges based on location. Please refer to our shipping policy at checkout for exact details.
Yes, once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real-time. You can also log into your account on our website to view order status.
3. Returns & Refunds
We accept returns within 30 days of delivery for most items in their original condition and packaging. Custom-made furniture and clearance items are final sale. Please review our full return policy for exceptions and restocking fees.
To initiate a return, please contact our customer service team with your order number and reason for return. You can also start the process through your online account under "Order History". We will provide a return authorization and instructions.
Once we receive and inspect the returned item, refunds are typically processed within 5–10 business days. The refund will be issued to your original payment method. You'll receive a confirmation email once the refund is completed.
